FAQs
Find answers about wholesale accounts, product minimums and order requests. Need help? Contact our wholesale team.
📘 Accounts & Registration
How do I create a wholesale account with Nyan Wholesale?
Complete the wholesale account enquiry with your business details and the ranges you want to stock. Our team reviews your enquiry and confirms account access. Submitting the form does not automatically approve an account.
Do I need a business license to register?
Yes, we require proof of business registration or a reseller certificate to approve wholesale accounts.
How do I access wholesale prices?
Sign in with your approved business account to view wholesale prices. A regular customer login does not automatically provide B2B access. If you need account approval or cannot see prices, contact us.
Is there a membership fee to join Nyan Wholesale?
No, registration is free and there are no hidden fees.
Can I update my business information after registration?
Yes, log into your account dashboard to update your company name, shipping address, or contact details.
🛒 Ordering & Payments
What is the minimum order quantity (MOQ)?
Check each product listing for its selling unit, minimum quantity and pack size.
- Re-Ment: multiples of 12 boxes per style and a EUR 3,000 Re-Ment minimum.
- Moeyu: EUR 500 brand minimum; products can be mixed.
- Blokees: no minimum order; shipping fees apply.
- Japan catalogue: each listing minimum applies, with at least 5 different Japan catalogue products per request.
Our team verifies order values and requirements before invoicing.
How do I place an order?
Browse the catalogue, choose a variant and quantity on each product page, and select Add to request. Open Your order request, review your list, enter your business details and send it to our team.
We confirm availability, wholesale pricing, minimums and shipping before issuing an invoice. No payment is taken by the request form, and sending a request does not reserve stock or confirm an order. Requests are reviewed by email and do not automatically appear in your account order history.
Which payment methods do you accept?
Payment is by invoice and bank transfer. After reviewing your request, our team confirms the amount and payment instructions. No payment is collected when you send an order request.
Can I cancel or modify my order after placing it?
Modifications can be made up to a certain point in the shipment process. For more information, please contact us!
Do you offer bulk discounts or tiered pricing?
If you are planning to make a bulk order, please contact us in advance as we may be able to offer discounted/tiered pricing on cases over a certain amount.
🚚 Shipping & Delivery
Do you ship internationally?
Yes! We are able to make deliveries worldwide using trusted carriers to reach our consumers from across the globe.
Where do you ship from?
Nyan Wholesale is based in Europe, but orders will be shipped from our warehouses in Japan and China, depending on product origin.
How long does delivery take?
Delivery times will vary by region and order size, so we cannot give an exact date and time for delivery times.
However, after shipping, you will receive tracking information on your orders, so please keep an eye on your account/emails.
Can I track my shipment?
Yes, tracking information is provided once your order is dispatched. Please check your account and/or your emails for tracking details.
Do you offer consolidated shipping?
Consolidated shipping can be provided upon request. Please contact us ahead of ordering to discuss shipment options.
📦 Products & Policies
What types of products do you offer?
We specialize in Japanese and Chinese goods including clothing, anime merchandise, gaming accessories, and seasonal gifts.
Are your products authentic?
Yes, all items are sourced directly from verified manufacturers and distributors in Japan and China.
If you believe a product to be ingenuine or faulty, please contact us so we can evaluate the item's integrity.
Can I request samples before placing a large order?
We may be able to provide samples upon request.
To enquire about this possibility, enquire about product sampling via our contact us page.
What is your return/refund policy for wholesale orders?
You can visit both our shipping policy and our refund policy for guidance on our guidelines on returning/refunding orders.
Do you offer custom or private label products?
No, this isn't something we currently offer on our storefront.
However, if you were interested in the production of custom/private labelled products, you can reach out via our contact us page to discuss future projects.