FAQs
Here's some our most frequently asked questions. For any unanswered enquiries, please reach out to us via the contact form on the following page.
📘 Accounts & Registration
How do I create a wholesale account with Nyan Wholesale?
To create a wholesale account, please go to the Contact page and send us an email with your business details. Our team will review your application and help you set up your account.
Do I need a business license to register?
Yes, we require proof of business registration or a reseller certificate to approve wholesale accounts.
Is it quick to register?
Yes, registration is super quick and takes seconds. Create an account today!
Is there a membership fee to join Nyan Wholesale?
No, registration is free and there are no hidden fees.
Can I update my business information after registration?
Yes, log into your account dashboard to update your company name, shipping address, or contact details.
🛒 Ordering & Payments
What is the minimum order quantity (MOQ)?
Our MOQ varies by product — to find out a specific product's MOQ, take a look at the product description.
How do I place an order?
Once you've set up an account, log in to browse our catalogues, view product prices and add items to your cart. Checkout is quick and secure.
Which payment methods do you accept?
All transactions will be made via invoice & bank transfer. Once you have placed an order, we will be in touch shortly to discuss payment.
Can I cancel or modify my order after placing it?
Modifications can be made up to a certain point in the shipment process. For more information, please contact us!
Do you offer bulk discounts or tiered pricing?
If you are planning to make a bulk order, please contact us in advance as we may be able to offer discounted/tiered pricing on cases over a certain amount.
🚚 Shipping & Delivery
Do you ship internationally?
Yes! We are able to make deliveries worldwide using trusted carriers to reach our consumers from across the globe.
Where do you ship from?
Nyan Wholesale is based in Europe, but orders will be shipped from our warehouses in Japan and China, depending on product origin.
How long does delivery take?
Delivery times will vary by region and order size, so we cannot give an exact date and time for delivery times.
However, after shipping, you will receive tracking information on your orders, so please keep an eye on your account/emails.
Can I track my shipment?
Yes, tracking information is provided once your order is dispatched. Please check your account and/or your emails for tracking details.
Do you offer consolidated shipping?
Consolidated shipping can be provided upon request. Please contact us ahead of ordering to discuss shipment options.
📦 Products & Policies
What types of products do you offer?
We specialize in Japanese and Chinese goods including clothing, anime merchandise, gaming accessories, and seasonal gifts.
Are your products authentic?
Yes, all items are sourced directly from verified manufacturers and distributors in Japan and China.
If you believe a product to be ingenuine or faulty, please contact us so we can evaluate the item's integrity.
Can I request samples before placing a large order?
We may be able to provide samples upon request.
To enquire about this possibility, enquire about product sampling via our contact us page.
What is your return/refund policy for wholesale orders?
You can visit both our shipping policy and our refund policy for guidance on our guidelines on returning/refunding orders.
Do you offer custom or private label products?
No, this isn't something we currently offer on our storefront.
However, if you were interested in the production of custom/private labelled products, you can reach out via our contact us page to discuss future projects.